Region Manager

Location: Ohio
Job Code: Region Manager


National Express Corporation (NEC), a nation-wide leader in student transportation services, consists of Durham School Services and Petermann Bus in the United States and Stock Transportation in Canada.  Durham, Petermann and Stock all share a strong commitment to provide quality transportation, outstanding customer service, positive employee relations and the highest level of safety. We are currently seeking a Regional Manager to provide leadership and management oversight to an assigned area comprised of individual Customer Service Centers (CSC). Each CSC is made up of a 90% part-time workforce along with management teams and full-time staff members. This position can be based from any one of our CSC's in the Greater Cleveland area with responsibility for an Ohio territory of approximatley 9 CSC's.

Position Responsibilities:

  • Coaching and advising General Managers
  • Identifying growth opportunities and working collaboratively with Business Development
  • Building and maintaining strong business relationships with identified customer base
  • Ensuring General Managers have significant customer relationships throughout their district
  • Identifying, tracking, and addressing customer trends
  • Defining the behavior of competitors in the region
  • Understanding customer contracts and compliance
  • Developing well-formed strategies and tactics for contract negotiations
  • Interpreting the meaning of the customer/competitor/industry trends for the region team
  • Monitoring business results; ensuring the region is meeting all contract responsibilities
  • Ensuring the area has a solid business plan and budget
  • Working with General Managers to make sure they know how to read relevant financial statements
  • Tracking region and CSC results, defining trends, and anticipating impacts
  • Reviewing financial statements for the region, analyzing them, and developing action plans
  • Ensuring General Managers develop appropriate improvement plans
  • Working with General Managers to make sure employee relations plans are in place and well executed
  • Ensuring process, policy and initiative compliance; ensuring business tools are being used
  • Working with General Managers to ensure consistent implementation processes; explaining the value of consistency
  • Reviewing talent management plans; ensuring that talent within the area is identified and developed
  • Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff
  • Ensuring General Managers and staff attend workshops, seminars, and learning events
  • Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams
  • Other duties assigned to meet the needs of the business
  • Conduct special projects as requested by the Vice President, Operations


Position Requirements:

  • Bachelor’s Degree required; a focus in Business Management, Accounting or Economics preferred
  • 10 or more years of experience in an operations management role; 5 or more years in a senior manager role
  • Experience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location
  • Proven leadership ability, industry-specific knowledge gained through experience
  • Strong negotiation skills and techniques
  • Desire to coach and mentor others
  • Financial acumen and knowledge of economic theory
  • Practical application of marketing and sales theory and principles
  • Comprehensive understanding of labor and employment practices law
  • Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems
  • Excellent verbal and written communication skills along with strong interpersonal skills
  • Strong analytical skills with an attention to detail
  • Creative, innovative, and flexible mindset
  • Ability to work independently or as part of a team
  • Well developed time-management skills
  • Utmost professionalism, integrity, and confidentiality
  • Must have the ability to travel up to 50%


Benefits: Durham School Services offers a full package of benefits and paid time off.

Durham School Services is an Equal Opportunity Employer






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