General Manager

Description

Durham School Services is currently seeking a dynamic leader focused on safety, logistics and customer service to lead our Jacksonville, Florida Customer Service Centre as a General Manager.  This position reports directly to the Region Manager.  The Jacksonville General Manager is responsible for approximately 360 home to school bus routes as well as supplemental transportation routes, athletic trips and field trips.

Position Responsibilities Include:

• Providing effective leadership to the Customer Service Centre Team (Drivers, Dispatchers, Office Personnel, and Supervisors)
• Maintaining a strong safety culture and monitoring safety processes/training
• Leading the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
• Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
• Establishing and achieving performance goals that are in alignment with Company objectives
• Ensuring the delivery of high quality customer service and maintaining/enhancing customer relationships
• Meeting regularly with school district administrators to review and enhance service quality and performance
• Delivering excellent financial performance
• Resolving a variety of issues and making recommendations
• Ensuring continuous improvement in the areas of safety, operations, finance, etc.
• Identifying growth opportunities in the local area

Position Requirements Include:

• College education or equivalent experience
• 5 or more years of operations management experience
• Experience working in the student transportation or ground transportation industry preferred
• Strong results-oriented leadership skills with proven success in management
• Strong commitment to providing excellent customer service and employee relations
• Excellent communication skills, both verbal and written
• Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Knowledge of contract administration principles and practices
• Budgetary/fiscal control experience
• Policy administration experience
• Well developed time-management skills

Key Words: Student Transportation Manager, Manager of Student Transportation, Transportation Manager, Transit Manager, Location Manager, Contract Manager, Assistant Transportation Director, Student Transportation Director, Transportation Director, Bus, School Bus, Buses, Coaches, Student, Pupil, Passenger, Charter, Transportation, Transit, Paratransit, Special Needs Transportation, Logistics, Operations,  Transport, Route, Routing, School, Public School, Safety, Passenger Safety, VersaTrans, Synovia, Edulog, Zonar

Benefits: Durham School Services offers a full package of benefits and paid time off.

To Apply:  Please submit your resume and cover letter via our online application process below or visit our website at www.durhamschoolservices.com, select the “Join Our Team” tab, and select “Florida” from the “Search All Other Jobs” section.

About Us: National Express Corporation (NEC), a nation-wide leader in student transportation, is made up of Stock Transportation in Canada and Durham School Services in the United States.  Both Stock and Durham share a strong commitment to provide quality transportation, outstanding customer service, positive employee relations and the highest level of safety.

Together, Stock Transportation and Durham School Services employ more than 20,000 individuals and serve more than 350 school districts in 32 states in the US and 4 provinces in Canada.

Durham School Services is an Equal Opportunity Employer