Product Specialist

Location: Quebec City

Description

The mission

Coveo Technical Support’s mission is not only to fix our stuff, we are working on building a community of Coveo lovers. As a Product Expert, you will be the heart of that young but vibrant group of developers, system administrators, support specialists and other tech enthusiasts. You will know everything that there is to know about our software in all of its different forms and use this knowledge to help, direct and offer suggestions to customers, partners and colleagues.

We know it’s dangerous out there, but don’t you worry! That search we built is the best and it will help you become the best!

What you would have done yesterday

  • Web meeting with a colleague from R&D and solved a problem for a customer.
  • Updated our internal knowledge base
  • Setup a new Virtual Server for your secret side-project
  • Discussed the latest API being developed near the coffee machine
  • Scrum meeting with the team to summarize  what you’ve been doing and  what  you plan to do  with your day
  • Collected precious karma by answering a partner on our Q&A site: https://answers.coveo.com/

What we’re looking for

Coveo is looking for Product Specialists that have an innate sense for customer care. Although previous experience is a plus, a natural thirst for knowledge combined with a demonstrable autodidactic history can make a difference. Our interviewing process allows us to look beyond technical background and identify raw talent. We want someone who can ensure our clientele’s maximum satisfaction by identifying, analyzing and correcting problems they report.

Soft requirements:

  • Passionate about people and technology
  • Possess excellent client relations and client management skills.
  • Knowledgeable in C#, JavaScript, HTML and CSS.
  • A Background in System administration or Enterprise Search would help

Simply put, the ideal candidate is a smart, tech-oriented, motivated and autodidact individual



Coveo is committed to a policy of equal employment opportunity.  We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.

Qualifications will be methodically assessed/verified

Previous Applicants:

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