Oracle Application Support Analyst

Location: Morgan Hill, CA
Job Code: 559
# of openings: 1

Description

POSITION Oracle Applications Support Analyst

REPORTS TO  Application Director

SUMMARY

Specialized is now accepting applications for a self-motivated Oracle Applications Helpdesk Analyst to work with Specialized Users to resolve Oracle E-business Suite 11.5.10 issues. The ideal candidate for this position will first and foremost be great at communicating with people; and have a broad knowledge of Oracle E-Business Suite 11.5.10 modules (Order Management, Receivables, Payables, Inventory, General Ledger, Fixed Assets, Procurement and Costing).  The ideal candidate will also have a thirst for knowledge and a quick ability to tackle new problems by using available IT tools to successfully remedy issues with little supervision. The ideal candidate will also thrive in a team oriented environment and track Oracle Applications tickets for Specialized Users.

 

Essential duties and responsibilities

  • Help Global Application IT Team provide a rapid response back to our users.
  • Trouble-shoot the issue and route the Helpdesk Ticket to the appropriate IT Business Analyst or IT Developer.
  • Provide excellent customer service and support to our users in our US and Global markets.
  • Partner with Super Users in each department to respond to their needs.
  • Train Super Users where there is a gap in knowledge.
  • The ideal candidate will also be able to develop simple Oracle reports or query database objects when researching issues.

what you’ll need to win

Basic Qualifications

  • BS in Computer Science or related field or equivalent work experience.
  • 5-7 years professional experience in Oracle E-business suite 11.5.10/R12 Helpdesk support.
  • Strong knowledge in Oracle Application modules; (Order Management, Receivables, Payables, Inventory, General Ledger, Fixed Assets, Procurement and Costing).
  • Strong communication skills and experience working with users and IT Business Analyst or IT Developers
  • Strong experience with Oracle E-business 11.5.10/R12 application setups, table structures and database objects.
  • Strong knowledge with Oracle SQL/PL-SQL.
  • Experience in training users in Oracle Application modules; (Order Management, Receivables, Inventory, Costing, Payables, GL, Fixed Assets, Procurement and Financials).
  • Experience using TOAD, UNIX, Oracle Discover reporting Tool.

Preferred Qualifications

  • Knowledge of Oracle Hyperion, Demantra and BI Publishing is a plus.




Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search


Powered By Taleo