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Admissions Representative - 119

Location: Port Huron, MI
Job Code: 941
# of Openings: 1
Employment Duration: Part time
Travel Required: Overnight for Training
Salary Range:
Benefit Plan: Full time benefits plan, subject to eligibility requirements.

Description

ADMISSIONS REPRESENTATIVE
 
Job Summary
 
The Admissions Representative works under the direction of the Assistant Campus Director of Admissions or the Campus Director, if there is not an AD Admissions. This role is responsible for initiating, coordinating, completing the admissions process and providing exceptional customer service to Ross external and internal customers. The Admissions Representative is dedicated to producing outcomes via the telephone and face to face interactions with prospective students.
 
Job Duties and Responsibilities
 
Developing Student Prospects
  • Handle telephone inquiries (both inbound and outbound), referrals and walk-ins 
  • Set up personal interviews to gather the information necessary to guide the student to the program of choice  
  • Provide school catalog and appropriate addendum(s)
  • Provide the Student Right to Know and Bureau of Labor Statistics data
  • Meet assigned goals
  • Generate outcomes from personally developed leads 
  • Refer Students to another staff member for administration of entry evaluation
  • Determine entry status in accordance with school/program requirements
  • Discuss results with student and make recommendations for acceptance or rejection (suggests six month return for retest and adult education refresher for those who do not qualify)
  • Any students requiring special accommodations should be referred to the Campus Director
  • Communicate with Financial Aid Coordinators so the Student is processed in a timely manner
  • Conduct Student registrations
  • Compile student admissions file
  • Secure student signature on required forms
  • Issue student copies of appropriate documents
  • Maintain up-to-date class lists
  • Maintain consistent level of follow-up to ensure start, such as “stitch ins”, weekly voice to voice contacts, etc.
  • Facilitate Student start
  • Be available to greet new students starting class
  • Follow-up on non-attendees
Orientation of New Students
  • Notify students of orientation dates
  • Be available to greet students attending orientation
  • Participate in orientation as needed
  • Follow-up with non-attendees 
Support of Students
  • New students
  • Greet new students on first day/night of class
  • Call/contact no-shows/absences during first week of new class start
  • Be available to new students to answer questions during first few weeks of class
  • Promote good student retention
  • Establish and maintain a good rapport with students
  • Greet students by name
  • Refer student to appropriate staff member when a problem arises
Compliance
  • Follow Ross Guidelines and Admissions Don’t and Do’s
  • Follow all Ross Policies and Procedures
Product Knowledge
  • Demonstrate an in-depth understanding of all Ross Programs
  • Demonstrate in-depth knowledge of Ross classes and by the ability to present Ross Program features and benefits
Gather and Report Statistical data
  • Accurately enter all necessary data into CampusVue 
  • Maintain weekly log of inquiries, interviews, and registrations
  • Actively maintain database of inquiries by entering information and setting appropriate follow up activities
  • Submit appropriate weekly reports in a timely manner to Regional Director of Admissions and VP of Admissions

Minimum Requirements:

  • High School diploma or GED equivalent and 5+ years relevant work experience; OR Associates degree and 3+ years relevant work experience
  • Ability and desire to handle extensive amounts of phone calls inbound/outbound using phone outlines to obtain desired outcomes
  • Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
  • Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
  • Desire to see others succeed
  • Computer skills including MS Office, internet and e-mail
  • Ability to work at least 2 evenings a week

Preferred Requirements

  • Bachelor’s degree and 1+ years relevant work
  • Prior experience in post-secondary education Admissions

AN EQUAL OPPORTUNITY EMPLOYER


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