Room Service Order Taker


Category: Restaurant/Food & Beverage
Location: Turning Stone Resort Casino
Program: 331 - Lodge Room Service
Now Hiring: FT
Shift: Grave
Pay Rate:
Posting Date: 4/5/13

Description

 

Duties & Responsibilities:

 

  1. Always answers phone in a courteous, professional manner.
  2. Effectively take guests’ orders, ensuring clarity and accuracy.
  3. Maintains complete knowledge of all menu and beverage items; prices, ingredients, method of preparation and availability.
  4. Upon dispatching the order, calls the room to let them know that their order will be arriving momentarily.
  5. Assists Room Service Server in preparing trays and carts.
  6. Provides support in serving rooms as needed, ensuring that assigned station is always covered.
  7. Coordinates with housekeeping regarding pick up of dirty dishes.  Dispatches servers to retrieve carts and trays. 
  8. Performs a follow-up call to the guest after the food has been served and documents guest feedback in quality assurance logs.
  9. Maintains responsibility for entering all room service orders and transactions on the point-of-sale system.  Accurately closes all checks in accordance with procedures and Manager’s discretion.
  10. Always maintains proper cash handling procedures and internal controls.  Always signs in/out cash drawer and verifies bank.
  11. Ensure coupons, comps, room charge, credit card, etc. are settled according to accounting policies.

 

Minimum Qualifications:

 

  1. Must have a high school diploma or GED.
  2. Must have at least 2 years experience in a guest contact position.
  3. Prior experience as a room service order taker or cashier preferred.  Previous experience with POS system preferred.
  4. Demonstrates excellent interpersonal communication skills; must be able to speak and write in English.
  5. Must be able to stand and walk for long periods of time.
  6. Must be able to lift and carry up to 50 lbs.

               




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