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For 2014, the fourth consecutive year, IMP is proud to be one of Nova Scotia's Top Employers and one of Atlantic Canada's Top Employers. IMP offers a diverse and challenging range of professional career opportunities.

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Guest Services Agent

Job Code: 3023
Division: Hotels
Title: Guest Services Agent
Position Status: Full Time
City: Halifax
State/Province: Nova Scotia




Guest Service Agent (FT)


Director of Guest Services

Welcome to the Atlantica Hotel Halifax, a landmark 4 star hotel located in downtown Halifax’s vibrant Robie & Quinpool neighborhood.

We are searching for a dynamic individual who is passionate about exceptional Guest Service delivery.  The successful applicant will provide excellence in guest service and act as a liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt and courteous manner with the ability to think “outside the box”

“We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.”



  • Provide excellent guest service, meeting and exceeding external & internal guests’ needs and requests
  • Accurate and timely check-in and check-out of hotel guests
  • Perform Reservations and Switchboard duties, as required
  • Generate extra revenue through employing selling strategies and daily up-selling
  • Follow and maintain all corporate practices as outlined in the Standard Operating Procedures (SOP) manual
  • Daily balancing of individual work, as well as maintaining a cash float
  • Will be required on occasion to provide guest service during an overnight shift
  • Other projects and tasks as assigned



  • Minimum of 2 years in a front line customer service role, handling currency and processing payment transactions
  • Previous Guest Service/Front Desk experience a definite asset
  • Post secondary education in Tourism and Hospitality or equivalent hotel experience is a definite asset
  • Excellent verbal and written communication
  • Proficiency in computers (familiarity with Opera is a definite asset)
  • Ability to show initiative and effectively work independently
  • Strong organizational, time management and multi-tasking skills
  • Ability to stand for long periods of time
  • Must be flexible in availability.  Shifts include evenings, weekends, holidays

PLEASE APPLY ONLINE BY July 30, 2014 via:   www.impgroup.com 


IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self identify on either your cover letter or resume.

Atlantica Hotels, a division of IMP Group Ltd.

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