Seat guests, answer phones, assist in guest requests, and generally assist service staff
Eye contact should be made at a distance of no less than 10 feet from every guest.
A genuine smile should be offered at a distance of no less than 5 feet from every guest.
Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.
Essential Functions of the Job
Seat guests maintaining station rotation and balance in room
Answer phones according to proper procedure and etiquette. Assist guest needs without transferring guest calls to other areas
Handles reservation requests, complete reservations properly in book, recommend alternate seating times when busy, describe facilities and cuisine
Check room prior to opening and before and after meal periods
Make side list duties, station charts for service staff
Report guest comments to manager and list in log book
Complete maintenance requests as needed. Make cleanliness and maintenance inspections as directed
Is familiar with hotel fire and safety regulations and procedures
Adhere to hotel standards, policies and procedures
Thank all guests at their departure
Make copies files and completes paperwork as needed
Maintains neat and orderly station
Checks menus after each use for cleanliness