Element 47 Host

Location: The Little Nell - Hospitality/A02
Job Code Description: Hostess-32010
ID: 3103

Description

Position Summary

Seat guests, answer phones, assist in guest requests, and generally assist service staff

 

Service Standards:

Eye contact should be made at a distance of no less than 10 feet from every guest.

A genuine smile should be offered at a distance of no less than 5 feet from every guest.

Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.

Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.

Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.

 

Essential Functions of the Job

Seat guests maintaining station rotation and balance in room

Answer phones according to proper procedure and etiquette. Assist guest needs without transferring guest calls to other areas

Handles reservation requests, complete reservations properly in book, recommend alternate seating times when busy, describe facilities and cuisine

Check room prior to opening and before and after meal periods

Make side list duties, station charts for service staff

Report guest comments to manager and list in log book

Complete maintenance requests as needed. Make cleanliness and maintenance inspections as directed

Is familiar with hotel fire and safety regulations and procedures

Adhere to hotel standards, policies and procedures

Thank all guests at their departure

Make copies files and completes paperwork as needed

Maintains neat and orderly station

Checks menus after each use for cleanliness





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